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Terms and Conditions
Ordering assumes you have read, understood and accepted the below.
All items other than Delta Peg Bags are custom made, hence the need for the following conditions of purchase:
As soon as payment is made for an item it is not refundable, unless it is faulty when received of course. This includes gift vouchers.
In the event of a refund, I will need to receive the item back before I refund you. If the item is faulty then I will of course reimburse you the postage.
The majority of items are sent 2nd class Royal Mail Tracked. Items lost on route are not my responsibility.
I do not start making an item until payment is received.
As all items are handmade, measurements are an approximation- though of course I always strive for perfection!
Lead times vary with the seasons, let me know BEFORE you order if there are tight timescales as it is unfair to other customers to demand to jump the queue, and I cannot do it.
Please don't ask me to jump your order up the queue as I'm sure you wouldn't like someone else doing that to you!
Please do not ask for 'discounts' or 'price matching' - I am not Go Outdoors and refusal often offends. No- I don't work for YouTube 'exposure' or 'shout outs' either!
Do not send me dirty gear to repair. I cannot let it near my machinery and I will charge you for cleaning and drying before I can start.
I only repair smaller backpacking style tents, not campsite palaces.
Thread and fabric choices for repairs will be the closest/most appropriate match, it is highly unlikely to be a perfect colour match.
Alterations made by me will likely invalidate any manufacturers warranty. Please check and understand that it is your responsibility to be ok with that.
Outside UK deliveries can be subject to your local customs and handling charges, I do not pre-pay customs.
If you supply me dimensions and then you fit the item and discover it doesn't work at those dimensions, then I can't refund you for your measuring error I'm afraid!
Please just email me in the first instance if you are unsure about anything.
Frequently Asked Questions
Which countries do you ship to?
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Do you accept returns?
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What’s the minimum order amount?
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Which countries do you ship to?
This is your FAQ Answer. Make sure your writing is clear and concise. It’s a good idea to review what you’ve written and ask yourself the following - if this was my first time visiting the site, would I fully understand this answer? Then revise or expand as necessary. Consider adding a photo or video as a visual tool or for extra impact.